Meet Our Team

Welcome to Our Staff Directory
Phone: (616) 301-9500 x121​
Cell: (616) 765-4216
Email: mhatto@rviagency.com

Mark Hatto
Agency Principal

Mark is the owner of River Valley Insurance Agency.  Mark has over 16 years in the insurance industry working for captive and independent agencies. Mark holds his property/casualty, and Life/Health insurance licenses.
Phone: (616) 301-9500 x123
​Cell: (616) 504-4363
Email: bwillis@rviagency.com

Bethany Willis, CPIA
Agent

​Beth is one of the original founders of River Valley Insurance Agency. She has 15 years of industry experience and leads the Commercial Division of River Valley Insurance. She has built her insurance career on the idea that service is key to success. Beth is a graduate of Central Michigan University (Fire Up Chips!) She is a lifelong resident of Grand Rapids and resides with her husband Chuck and their four children.
Phone: (616) 301-9500 x122
Email: ahatto@rviagency.com

Angela Hatto
Commercial Lines Specialist

Angela works in our Commercial Department supporting our Sales Representatives and helping with any problems that arise.  She has been in the insurance industry for 10 years and holds her Property/Casualty, Life/Health, Real Estate, and Small Unmanned Aircraft System License.
Phone: (616) 301-9500 x120​
Email: khobbins@rviagency.com

Kim Hobbins
Customer Service Manager

Kim works in our Customer Service Department handling customer inquiries, changes, and billing questions.  Kim has 7 years experience in the insurance industry.
Phone: (616) 301-9500
Email: spotter@rviagency.com

Shawn Potter 
Commerical Account Manager

Shawn works in our Commercial department servicing existing policies, quoting new policies, renewals, and billing.  Shawn has been in the insurance industry for 9 years and holds his Property/Casualty insurance license.
Phone: (616) 301-9500

Joel Emerson
Licensed Agent
(616) 301-9500​
O-11282 Tallmadge Woods Dr NW
Grand Rapids, MI 49534​
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