Meet Our Team

Welcome to Our Staff Directory
Phone: (616) 301-9500 x121​
Cell: (616) 765-4216
Email: mhatto@rviagency.com

Mark Hatto
Agency Principal

Mark is the owner of River Valley Insurance Agency.  Mark has over 16 years in the insurance industry working for captive and independent agencies. Mark holds his property/casualty, and Life/Health insurance licenses.
Phone: (616) 301-9500 x122
Email: ahatto@rviagency.com

Angela Hatto
Commercial Lines Specialist

Angela works in our Commercial Department supporting our Sales Representatives and helping with any problems that arise.  She has been in the insurance industry for 10 years and holds her Property/Casualty, Life/Health, Real Estate, and Small Unmanned Aircraft System License.
Phone: (616) 301-9500 x122
Email:  tvelting@rviagency.com

Terri Velting​
Personal Lines Sales and Service

Terri works in our personal lines department as an insurance adviser and agent. She has been in the industry for 25 years and holds her Property/Casualty, Life, and CISR designation. 
Phone: (616) 301-9500
Email: jvoogd@rviagency.com

Jim Voogd
Commercial Sales and Service

Living in the West Michigan area his entire life, Jim knows the area very well and enjoys the seasonal climate changes the area has to offer. 
Jim has been in the insurance field since 2006, was a former agency owner and had his own insurance consulting business. He brings a wealth of experience to River Valley Insurance and is able to gather information, analyze an individual company's insurance needs and present a tailored solution. Jim's also a life insurance expert and is able to offer a lifetime of protection.
Jim's interests include golf, tennis and waterfowl hunting. 
Phone: (616) 301-9500
Email: sbouwhuis@rviagency.com

Sue Bouwhuis
Commercial Sales and Service

Commercial Insurance Agent Sue Bouwhuis has been Serving and Providing West Michigan 's insurance needs for over 40 years. Sue has her Designation as a certified insurance representative (CISR) as well as a multitude of various agency experiences. 
Phone: (616) 301-9500

Joel Emerson
Licensed Agent

Joel graduated from Davenport University in 1999 obtaining two degrees in business.  He joined River Valley Insurance in 2017after working as a claims adjuster for 20 years prior.  After starting with RVI he developed the Rental Property Guy specializing in vacant and rental home policies.  Outside of work he can be found playing sports with his daughters, working on his home built in 1880 or working on one of his rental/flip homes.
Phone: (616) 301-9500​​

Kara How​
Licensed Agent

Kara works in our Commercial Department.  She has been in the insurance industry for the past 6 years.  She holds her Property/Casualty License and AFIS designation.  Outside the office you can find Kara with her two kids or photographing someone's special moments.
(616) 301-9500​
O-11282 Tallmadge Woods Dr NW
Grand Rapids, MI 49534​
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